ITIL Foundations Course

This course is designed to give you a practical understanding of ITIL at the Foundation level and prepare you for the Foundation in Service Management Exam.  You will learn about the ITIL lifecycle stages, processes, functions and activities through lecture, discussions and case study exercises.

The class is three days and goes from 8 am to 5 pm each day. There is a reading assignment in conjunction with the class that will take about 5 hours for an average reader to complete (selected readings from ITIL Foundations Handbook).

The certification exam is offered the last day of class. The exam is one hour. To pass, you must score 65% (answer at least 26 of 40 questions correctly) or higher.

The cost of the class for University of Utah employees is $480. The ITIL Foundations certification is routinely listed as one of the top 5 IT certifications to hold. Come take advantage of this opportunity.

If you have questions about the class, contact Craig Bennion ( Register for the class.


Topic Areas Covered:

An introduction to IT Service Management

An introduction to ITIL

Objectives, Interdependencies, and Outputs of the five (5) stages of the Service Lifecycle and their associated processes and functions:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


Each student receives:

  • Student manual
  • ITIL Foundations handbook
  • Sample exams and exam preparation
  • Full ITIL Terms and Definitions
  • In-class Foundation Certification examination


The class is accredited and certified by EXIN


EXIN Foundations Accredited EXIN Accredited Exam Center


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