IT Service Management and the IT Infrastructure Library (ITIL)
The ITILv2 Processes
Service Support (Operational Processes) |
Service Delivery (Tactical Processes) |
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Service Desk (Function) |
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Service Level Management |
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Incident Management |
Availability Management |
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Problem Management |
Capacity Management |
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Configuration Management |
Financial Management |
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Change Management |
IT Service Continuity |
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Release Management |
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